Privacy Policy

1. Introduction

LAYNA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website layna.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or communicate with us. This includes:

Name, email address, and phone number
Billing and shipping address
Payment information (processed securely via third-party payment processors)
Account credentials (hashed passwords)
Device and usage data through cookies and analytics

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send transactional emails and order updates
Respond to your inquiries and provide customer support
Send marketing communications (only with your explicit consent)
Improve our website and services
Comply with legal obligations

4. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have the following rights under GDPR:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time for marketing

To exercise any of these rights, contact us at privacy@layna.com.

5. CCPA Compliance (California Residents)

If you are a California resident, you have the right to:

Know what personal information is collected about you
Know whether your personal information is sold or disclosed
Say "no" to the sale of personal information (Do Not Sell My Personal Information)
Access your personal information
Request deletion of your personal information
Not be discriminated against for exercising your privacy rights

We do not sell personal information. To submit a request, email privacy@layna.com with "CCPA Request" in the subject line.

6. Cookies & Tracking

We use cookies and similar tracking technologies. You can manage your cookie preferences through our cookie consent banner or your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

Third-party services we use: Google Analytics 4 (analytics), Facebook Pixel (marketing), Klaviyo (email marketing), and payment processors. Each has its own privacy policy governing their data practices.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passwords are hashed using bcrypt. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@layna.com
Address: LAYNA Inc., [Address], United States